Legal & Client Policies

These documents govern all services and engagements with Long Haul Technologies. Each document consolidates multiple related policies for clarity and legal strength.

📌 Policy Hierarchy: The Master Service Agreement (MSA) is the umbrella contract that governs all engagements. All other policies are incorporated by reference into the MSA. In case of any conflict, the MSA prevails unless a policy explicitly states otherwise.

📋 1. Master Agreement

📄 Master Service Agreement (MSA) Governing Document

The umbrella contract that governs all services, engagements, and relationships with Long Haul Technologies.

📌 Includes:

Definitions and interpretation
Scope of services framework
Acceptance and binding effect
Fees, payment, and interest
Intellectual property ownership
Warranties and liability caps
Termination and suspension
Dispute resolution
List of incorporated policies

📌 2. General Terms & Conditions

⚖️ General Terms and Conditions Always Applies

Core terms that apply to all website visitors, clients, and users of Long Haul Technologies services.

📌 Consolidates:

Terms of Service
Website Terms of Use
Disclaimer Policy
Intellectual Property Notice
Client Responsibility Policy (general provisions)

🔒 3. Privacy & Data Protection

🛡️ Privacy and Data Protection Policy POPIA Compliant

How we collect, process, store, and protect personal information in compliance with POPIA and applicable laws.

📌 Consolidates:

Privacy Policy
POPIA Policy
Cookie Policy
Data & Security Policy (data protection provisions)
Data breach notification procedures
Data subject rights

💰 4. Payment Terms

💳 Payment Terms and Conditions Financial

📌 Consolidates:

Payment & Billing Terms
Refund & Cancellation Policy
Late Payment & Suspension Policy
Interest on overdue amounts
Collection costs and legal fees

🚀 5. Project Delivery & Change Management

📅 Project Delivery and Change Management Policy Custom Projects

How projects are delivered, timelines managed, and changes handled to prevent scope creep.

📌 Consolidates:

Change Request Policy
Project Delivery Policy
Support Policy (basic provisions)
Timeline start and pause rules
Client Inputs requirements

⚠️ 6. Acceptable Use

🚫 Acceptable Use Policy (AUP) Platform Users

Rules governing how clients and end-users may access and use our platforms, systems, and services.

📌 Covers:

Prohibited activities
Content restrictions
Security obligations
Enforcement and suspension
Reporting violations

⚙️ 7. Technology & Intellectual Property

🔧 Technology and Intellectual Property Terms IP Protection

Comprehensive terms covering intellectual property, software licensing, source code, and third-party integrations.

📌 Consolidates:

Intellectual Property & Technology Policy
Software Licensing Policy
Source Code Access Policy
White Label Policy
Third-Party Integration Policy
Long Haul IP vs. Client IP definitions

📚 How These Documents Work Together

📋 MSA
The Umbrella

📌 General Terms 🔒 Privacy & Data 💰 Payment Terms

🚀 Project Delivery ⚠️ Acceptable Use ⚙️ Technology & IP

All 7 documents are incorporated into the MSA. When a client accepts the MSA, they agree to all 7 policies automatically.